sly : marketing

Waiter on the way

The remarkable waiter isn’t a person I usually meet. I don’t remember the last time. It’s been years. I’m thinking that, most of the time, it’s the small details that makes the huge difference. And, today, I met a waiter on the way. I’m using the phrase waiter on the way, because he was everywhere – always somewhere close to our table.

We’ve just been out eating. I started writing this post as soon as I got back to the house. We’ve been to a restaurant in Skagen, a small town in Denmark. I didn’t take a picture of the restaurant, but I took this picture while walking to the restaurant.

waiter on the way

Skagen is a very beautiful town. I’ve been out walking for hours every single day. I’ve been looking at the scenery and the architecture. Thinking about the past, the present and the future, as well as looking at the nature, with the ocean close by, no matter where I’ve been walking.

At first, I didn’t think that today’s lunch would be anything out of the ordinary. It was me and my family, at what looked like an ordinary restaurant. The food tasted good, like most restaurants. And, I ordered pizza, like I would at any other restaurant. But then, something happened, before I got the chance to react.

Waiter on the way

My son spilled his soda. It wasn’t the first time. This happens fairly often to one of the kids. It’s no big deal. What I haven’t experienced anywhere, was the waiter standing next to the table, before I could say a word. He started to help us and clean the table and do his best to make everything as perfect as possible. I said thank you, he went back into the restaurant, and I couldn’t believe what happened next.

He came to our table with a new soda.

We didn’t have to pay for it. My son started smiling. He asked me if it was a gift from the waiter, and dad, what just happened? The remarkable waiter turned a bad situation into a fun and engaging family dinner.

The remarkable waiter didn’t have to bring a new soda without charging for it. What happened was “our” fault. We didn’t expect anything. The experience shows how important customer service is. The next time we’ll be eating at a restaurant in Skagen, we know exactly where, and we’ll share the experience with our friends. The name of the restaurant is Ristorante Firenze.

2 responses to “Waiter on the way”

  1. Aw…that happened to me once as well. I think I sent that restaurant over 20 new lifetime clients. I’ve based all my customer service processes at serving clients like that. It just send warm fuzzy feelings. The referrals aren’t bad, too. 😀

    And pizza again? You’re like a Ninja Turtle Jens 🙂

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