sly : marketing

Refund or not to refund

What is really a warranty? If somebody tells you that if you are not happy, you will get your money back. Shouldn´t this mean that you have nothing to lose and everything to gain? Well, that´s not always the case. I have been scammed not once, not twice, but more than that. Not sure if I remember how many.

The problems with a warranty is that people/companies tend to use it to market their product/service, not for their customers to be satisfied with their product/service. What they are really doing is that they are trying to capture your interest, get you to buy their product/service. When you tell them that you are not satisfied, well, then you might have a problem. In some cases you might not get your money, even if they clearly states that you will.

Today I have a small issue with a company/site called Net Profit Secrets. They offer a 30-day full refund if you are not satisfied. This is what they write on their homepage:

If you are not completely satisfied with your membership, simply notify me within 30 days – and I will cancel your membership and refund your money, in full, with absolutely no questions asked!

My problem, and one of my friends´problem, is that we cancelled our memberships ourselves first, then contacted the owner. My friend received a message that he is going to get his money back, I have not received anything at all. The only thing my friend has received so far is the message.

One response to “Refund or not to refund”

  1. Tim Linden says:

    It looks too unprofessional. I wouldn’t even give them a link.

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