sly : marketing

Customer satisfaction

I signed up as a member of AWeber Communications a few weeks ago. I have tested several autoresponders, and to me this seems to be the absolute best one. But this is not why I am writing today.

Today I actually received a letter from AWeber in the mail (a real letter written on paper). The letter starts like this:

On behalf of our entire staff I would like to welcome you as a new customer to AWeber.

The letter is even signed by Tom Kulzer, the CEO & Founder of AWeber Communications. The signature even looks real. I guess it can´t be, he can´t be signing letters to all customers.

Even so, I was really impressed. They sent a letter all the way to Norway to welcome me as their customer. They told me several ways to get in touch with them if I should have any questions, problems or ideas on ways that they can improve.

I have received a great start with AWeber and hopefully I will stay with them for a long time.

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