This time, I didn’t make an appointment. I couldn’t decide when to do it, until I was ready. I remember the touch of his magic hands as I was walking to the shop. I peeked inside, and I could see three men waiting to get their hair cut. This was the first time I didn’t open the door.
A few minutes later, I was in a different chair, getting my hair cut by a different person.
I was asking myself why? And, the only reason why he lost me, was … [Read more...] about A simple customer retention strategy